Prohibited Items | Evri – The New Hermes.
Common non-compensation items include:
- China, ceramic, mirrored and glass items – including liquids that are contained in glass or ceramic bottles or jars.
- Laptops, TVs and monitors.
- Spectacles, lenses and optical equipment such as binoculars and telescopes.
In this post
What can Hermes not deliver?
Prohibited items, not permitted in network – do not send
- All liquids are prohibited – including gels, creams, pastes, lotions, oils, perfumes, aftershaves, paints, inks, enamels and varnishes including nail varnish.
- Pressurised containers – such as aerosols, oxygen tanks or fire extinguishers.
What does Hermes cover?
The main purpose of Hermes Cover is to provide protection against bad debt losses in connection with supplies to difficult and risky markets. Besides, as a small or medium-sized enterprise you will also benefit from easier access to export finance. Foreign business – yes, but on a safe basis. solutions for enterprises.
Does Hermes cover damage?
Our liability for lost or damaged Parcels is limited under Conditions 4 and 5. However, you can buy additional protection for loss or damage during the Order booking process.
Do Hermes deliver large items?
Sending large parcels has never been easier
This means we can easily transport large items like bicycles, pushchairs or sound systems – perfect for sending birthday and Christmas gifts, or for small businesses that regularly ship large parcels.
Can I send a laptop with Hermes?
Sending items we don’t cover
We’re also unable to compensate for any damage they might cause to other items in your parcel. Common non-compensation items include: China, ceramic, mirrored and glass items – including liquids that are contained in glass or ceramic bottles or jars. Laptops, TVs and monitors.
Can I send liquids with Hermes?
I use my Hermes all the time – sending out bottles of liquids, oils, greases, paint etc. And it’s always been fine.
Do Hermes cover lost parcels?
We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.
Which is cheaper Royal Mail or Hermes?
Hermes. As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages. It’s worth noting that there is a 15kg and/or 1.2m parcel limit when using this courier service.
What happens if Hermes lost my parcel?
If a parcel is damaged or lost, Hermes advises contacting its customer service team for more help.
Are Hermes packages insured?
Hermes offers a reliable international delivery service to over 190 countries worldwide, partnering with local couriers from the delivery destination to deliver the package. No matter where you are sending, your parcels are covered by £20 insurance.
How many parcels do Hermes lost?
Delivery company Hermes has dismissed one of its drivers after about 200 parcels went missing. Complaints from customers in Essex prompted the company to apologise and take action against the driver. Hermes said its loss prevention team was investigating and “the courier involved has been removed”.
Who pays for missing parcels?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
Does Hermes have a size limit?
Hermes Postable parcels have a maximum parcel size of 35cm long x 23cm wide x 3cm deep with maximum weight up to 1kg. This makes the packages letterbox friendly.
Do Hermes deliver sofas?
Great delivery service for large items – right into the home
They will be impressed by your business’s professionalism. All of our deliveries are performed by two-man teams who bring the merchandise right to the customer’s desired location, whether it’s a sofa for the living room or a washing machine for the basement.
Does Hermes charge by size or weight?
We base our prices on your parcel’s weight, so please make sure you choose the right weight for your parcel: Postable parcels (letterbox-friendly & under 1kg) Under 1kg.
Why did Hermes change to Evri?
Courier giant Hermes has changed its name and invested millions of pounds in pensions for its employees, the company has announced. The rebranding of Hermes to Evri comes in the wake of allegations against the company of bad customer service, parcel mishandling and failing to pay its couriers appropriately.
Is a shoe box a medium parcel?
Shoe box dimensions must fit small parcel guidelines
As a rough rule of thumb, boxes for men’s shoes are usually a bit larger than boxes for women’s shoes.
Can you post perfume?
Volume per item must not exceed 150ml. No more than four items in any one parcel. Must be sent in its original retail packaging, placed in strong outer packaging and cushioned to prevent breakage. An ID8000 label must be applied (see example ID8000 label).
Can you post opened perfume?
The label has a “chip” so the parcel can be identified as containing a hazardous liquid, but they will deliver it no problem. The perfume must always be in “original packaging”.
Does Royal Mail XRAY parcels?
Q: Do Royal Mail X-Ray scan the post? The Royal Mail X-Ray scan post being sent abroad via airmail but they do not scan internal mail before it is delivered to your address. This is not to scare but due to the volumes of mail with the post office this would be a nearly impossible task.