Contacting FedEx for your stolen package FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.
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What do I do if my FedEx package was stolen?
For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339.
- Step 1: Complete the online claim form: Start a claim.
- Step 2: Add supporting documentation now or after you file.
- Step 3: Submit your online claim form.
Is FedEx responsible for lost package?
You can file a claim for a missing FedEx package within nine months of its shipment date through the company’s Express, Ground, or Freight services. FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content.
Can I get a refund if my package was stolen?
If you know your package has been stolen, you could reach out to the sender or seller about a possible replacement or refund. You should also consider filing a police report for your stolen package to aid your case if you eventually file an insurance claim.
Who is responsible if package is stolen?
Who is responsible if a thief steals your packages: the retailer, the carrier or you? ANSWER: Typically, you’re out of luck, unless the retailer decides to be generous. Delivery companies say they’re not responsible for reimbursement if the package was successfully delivered to the correct house.
Will FedEx refund stolen packages?
FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.
Can you file a claim with FedEx for a stolen package?
You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that’s damaged, lost, or missing contents. You’ll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.
How long does FedEx investigate lost?
Most cases are resolved between 5-7 business days after your claim form has been received, unless additional time for research is required.
Does FedEx insurance cover theft?
FedEx offers insurance to help offset the cost if a package is lost, stolen, or damaged. The first $100 of insurance doesn’t cost anything, but if the value of the package is higher, you can purchase additional insurance to cover potential losses.
What if my package says delivered but I never got it?
Most often, your package may receive an incorrect label or receive an update too early. When this happens, you should wait for 24 hours. If the package doesn’t arrive the next business day, then call the postal office.
What can be done if a package is stolen?
Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.
- Contact the Sender.
- Report It to FedEx, UPS or USPS.
- Report the package theft to Amazon.
- File a Police Report for the Stolen Package.
- Talk to Your Credit Card Company.
What happens if someone steals your package?
If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you’re usually entitled to a refund or a replacement.
What if FedEx says they delivered?
It means the driver may have accidentally marked it delivered and even received by you. They could have delivered it to another similar address and marked it delivered.
Does FedEx take pictures of delivery 2021?
Ready for a picture-perfect delivery? FedEx Express® and FedEx Ground® are the first nationwide carriers to announce that they will provide picture proof of delivery without requiring an account or login for U.S. residential shipments released without a signature.
What happens if FedEx delivers to wrong address?
Contact Customer Service to open a case for retrieval at the wrong address. The driver will pick up the shipment. The driver will reattempt the delivery the same day if possible. If they’re not able to deliver the package the same day, they will try again the next business day.
Can I sue FedEx for stealing my package?
You can sue FedEx in small claims court, though you might have a difficult time proving your case. First, the firm is a debt relief agency according to the U.S. Bankruptcy Code.
Does FedEx pay their claims?
Regardless of the shipment’s value, FedEx’s liability for loss or damage will not exceed the repair cost, depreciated value, or replacement cost, whichever is less. FedEx will pay out the smallest amount, even if that means more work for you.
Are FedEx packages automatically insured?
Shipping Insurance with FedEx is clearly explained on their website. In order to purchase insurance on your shipment, you must declare a value for your package. Typically, FedEx insures the first $100 of insurance for free. An additional charge would be applied for additional insurance needs on any shipped item.
How much is FedEx insurance per $100?
FedEx Insurance Costs:
| Value of contents | FedEx Insurance cost |
|---|---|
| Up to $100 | $0 |
| $100.01 – $300.00 | $3 |
| Every additional $100 value over $300 | $1 |
Who is responsible if package is delivered to wrong address?
The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.
How do I contact FedEx about a missing package?
Check out our FAQ Hub for a wide range of self-serve solutions. If you still need help, call 1.800. GoFedEx 1.800. 463.3339.