We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products.
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Can I get a refund on an item I bought online?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
How do I return a puma?
Easy free returns
Create a returns request within 50 days of the order date and We’ll send you a return label. Place your item(s) into the original parcel bag and post it back to PUMA. Once your items have been received, the value of the returned items will be refunded via the original payment method.
Can u cancel a puma order?
Order Changes and Cancellation
Unfortunately, once your order is submitted, we are not able to make any changes or cancel your order. We understand mistakes happen, so we offer free returns and exchanges on all orders. Check out our Return Policy here.
How long does Puma India take to deliver?
How long does delivery take? The orders are normally shipped within 2 working days from the order date. The order will be delivered to the customers within 5 working days from the date of shipment to serviceable locations.
What happens if a company doesn’t refund you?
How to complain to a company if you didn’t get what you paid for
- Complain to the retailer.
- Reject the item and get a refund.
- Ask for a replacement.
- Write a complaint letter.
- Go to the ombudsman.
Can shops refuse to give you a refund?
It depends on your reason. If an item is faulty or has broken – in other words, doesn’t comply with the Sale of Goods Act – then the retailer has a duty to offer a refund, exchange or repair. But if you simply don’t like the purchase, then that’s not a good enough reason.
How long do PUMA returns take?
within 14 days
Once we have received the goods, you will be reimbursed within 14 days of us receiving the goods and conducting our quality checks. We will carry out the reimbursement using the same method of payment that you used for the initial transaction.
What is the warranty of PUMA shoes?
Yes, all Puma products come with a warranty period of 90 days from the date of purchase. TNC Apply.
Can PUMA online orders be returned to store?
Unfortunately online purchases cannot be returned in-store. To make returns easy for you we offer 50 day free returns for online purchases. You can start a return by going to the following link/s and following the steps to complete the return.
Can I return used shoes to Puma?
You may return your PUMA products* in their original, unused condition for a full refund.
How do I cancel my Puma shoes?
To cancel an order, call us on the toll-free number 080-35353535 | 3737-3737 Please Note: If the order is not dispatched, then it will be cancelled immedia…
How long is Puma ground shipping?
Orders can take up to 5 working days to be dispatched from our warehouse. However during sale periods we ask to allow an addition 1-3 working days for orders to be dispatched. Once your order has been dispatched, you will receive an email with tracking information.
How do I claim my Puma warranty?
General conditions for warranty claim Print
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. No claim is admissible on socks & body wears. The warranty does not cover damage caused by improper care, misuse, accident or neglect.
How long does it take Puma to process orders?
Next Business Day orders placed after 2pm EST will ship the following business day. Shipping options may vary depending upon delivery address. PUMA is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout.
What shipping company does Puma use?
Puma uses the shipping services of FedEx or USPS to deliver the orders placed. The orders can be placed at any time but will be processed on business days only.
How do I force a company to refund?
Company Won’t Give You a Refund? Here’s How to Get Your Money Back
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
How do I insist a refund?
Strong ways to request a refund in English
- – I feel you should, at the very least, refund the sum of €50 I paid for … (strong)
- – I insist that you refund my money at once (strong)
- – I must insist on a full refund immediately (strong)
- – I’d like a refund.
- – I want to have my money back.
What to do if a merchant refuses to refund?
If asking the merchant for a refund didn’t work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer’s mobile app.
Can I get a refund if I change my mind?
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. It’s the same no matter how expensive the item was – it’s really down to the seller whether they offer you anything.
What is the best excuse to return an item?
Here are some of the most common reasons for returns, and what you can do about them:
- #1 | The Customer Bought the Wrong Item.
- #2 | The Product is No Longer Needed.
- #3 | The Product Didn’t Match the Description.
- #4 | A Gift Purchase Was Incorrect.
- #5 | The Product Was Damaged Upon Arrival.