Item not as described eBay will look at the item description and any other details – if they decide the item doesn’t match the description, eBay will ask the buyer to return the item but you will be responsible for return postage costs. The buyer must send the item back within 14 days of starting a return.
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Who pays return shipping on eBay not as described?
Ebay’s return policy is quite clear, if the item is not as described, the seller pays for return shipping. But eBay’s money back policy states that it doesn’t guarantee return shipping if a prepaid label is sent through eBay.
Do I have to pay shipping on returns?
You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. Learn more about what to do if: The seller is paying for return shipping.
Can I make the buyer pay for return shipping?
In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. If you paid for the return shipping, you’ll need to work with the shipping carrier to try and find the item. If the buyer paid, they’ll need to contact the carrier instead.
How do I avoid return shipping costs?
7 Strategies to Reduce the Cost of Return Shipping
- Encourage In-Store Returns and Drop-Offs.
- Plan Ahead with Return Labels.
- Deliver Parcels On-Time.
- Track Returns.
- Don’t Overlook International Customers.
- Take Care of the Environment.
- Avoid the Returns Process Altogether.
What if eBay item is not as described?
How does eBay Buyer Protection work? If you don’t receive an item you purchased, or if it’s not as described, you can use the Resolution Center to resolve your problem. In most of cases, we cover the purchase price plus original shipping.
Can I refuse to give a refund on eBay?
Can I refuse to give a refund on eBay? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the company’s funds to the buyer.
What is free return shipping?
Free returns shipping is exactly what it sounds like; a retailer covering the cost of customers shipping returned items to their warehouse or distribution center.
How do I return something on Amazon without paying shipping?
Just go to Your Orders and select the item you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. We’ll send you a QR code; bring your code and item to the drop-off location, and you’re done.
Why is Amazon charging me return shipping?
If you return an item using the return label provided in the Returns Center and the reason for return isn’t a result of an Amazon.com error, the cost of return shipping will be deducted from your refund. You’ll be charged a single flat fee for each return shipment, plus a smaller fee for each item in that shipment.
Why do I have to pay return shipping on eBay?
I don’t accept returns, why do I have to pay for a return shipping label? If the buyer is returning an item because it’s damaged, faulty, or didn’t match your listing description, the eBay Money Back Guarantee allows them to return it for free.
Do I have to pay return shipping on Etsy?
How Do Buyers Pay For Return Shipping On Etsy? Yes, buyers often have to pay for shipping returns back to the seller. They are also responsible for ensuring the item is packaged properly, and is tracked to ensure it arrives safely. There are exceptions to this rule.
Who pays return shipping?
On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier. Within the US, sellers can purchase return shipping labels directly via Reverb.
Why do companies offer free returns?
Easy and free returns attract (returning) customers
And it’s not just that a good return process can help retailers with attracting new customers, it can also help them keep those customers with them. Because 78 percent of consumers in the UK say they would buy more with a retailer over time if there are free returns.
What is the cheapest way to return something?
USPS Retail Ground or USPS Priority Mail is the cheapest option for anything between 1-5 pounds.
What do you do when a buyer says item not as described?
Once the buyer selects INAD you will have to pay for the return shipping or eBay will deduct it from your account, regardless of what you stated in your own listing. Your best bet is to accept the return and issue the return label or you will also receive a defect on your selling account.
What qualifies as item not as described?
An item being ‘significantly not as described’ means that the item which has been received is significantly different compared to the photos or description used in the original listing. When listing an item for sale, it’s a seller’s responsibility to ensure that the description and photos accurately reflect the item.
What happens if eBay seller doesn’t accept return?
If we determine that the seller did not meet their return requirements: The buyer will receive a refund for the full cost of the item and original shipping, and. The seller will be required to reimburse eBay for the amount of the refund, and. The buyer may not be required to return the item.
What to do if a seller refuses to refund?
If you qualify for a return but the seller won’t give you your money back, you have some options: Write a complaint letter: we have advice to help you do that and a sample letter. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.
Can you decline a return?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns.
What are my legal rights to a refund?
Your legal rights to a refund
You have 30 days to return faulty goods and receive a full refund. You’re entitled to ask for a refund or price reduction after one failed attempt by the retailer to repair or replace a faulty item. Or you can request another repair or price reduction at no extra cost.