You pay for return postage if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return postage. Learn more about what to do if: The seller is paying for return postage.
In this post
Who pays for the return shipping?
On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier. Within the US, sellers can purchase return shipping labels directly via Reverb.
Do I have to refund original postage on eBay?
eBay returns: summary
You have to refund the original postage costs. If the item is damaged or faulty you have to pay return postage costs. Once a return is requested, for any reason, you have 8 days to respond. When you receive a returned item you have 6 days to issue a refund.
What is return postage?
Definition of return postage
: postage enclosed in a letter for the expected reply.
Who pays return postage on eBay if not as described?
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.
Why do I have to pay return shipping on eBay?
I don’t accept returns, why do I have to pay for a return shipping label? If the buyer is returning an item because it’s damaged, faulty, or didn’t match your listing description, the eBay Money Back Guarantee allows them to return it for free.
Who pays eBay return shipping?
The seller
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
How do I refund postage on eBay 2022?
Here’s how:
- Locate the order in Seller Hub – opens in new window or tab or My eBay Sold – opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the desired refund amount, and select Send refund.
Why does eBay charge for a return label?
I don’t accept returns, why do I have to pay for a return postage label? If the buyer is returning an item because it’s damaged, faulty, or didn’t match your listing description, the eBay Money Back Guarantee allows them to return it for free.
What happens when a package is returned to sender?
It may be a few days before the package is reshipped. Typically, when a package is returned to the sender, the owner will receive a message informing them that the package cannot be delivered. However, the package will not be picked up until a later date, so there is still a window for action.
Do I have to pay for return shipping Shein?
Shipping is free on your 1st return for any order. You must use the shipping label we provide (See “How do I make a return?” section for details), then send back and postmark the package within 45 days from the purchase date.
How do return labels work?
A return label is a sticker adhered to a box or mailer that includes an address, shipping barcode, and other information that a shipping carrier uses to identify the destination and track the package, so it gets returned to the seller or appropriate warehouse.
Do you have to pay return shipping eBay if an item is not as described?
Ebay’s return policy is quite clear, if the item is not as described, the seller pays for return shipping. But eBay’s money back policy states that it doesn’t guarantee return shipping if a prepaid label is sent through eBay.
What happens if I don’t accept a return on eBay?
If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost.
What happens to the seller on eBay if they don’t send your item?
You have 30 days from the estimated delivery date to inform the seller that you didn’t receive your item. Once you’ve told them there’s a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund.
Does eBay automatically send return labels?
Every time a buyer opens a return request, eBay will automatically approve it and provide the buyer with a return label on the seller’s expense, including the seller’s return address.
How does returning items on eBay work?
Here’s how the seller may respond: Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.
How do I return something I bought on eBay as a guest?
Return an item you bought as a guest
- Find the email with the subject line starting “Order Confirmed”.
- Select View order details.
- Choose Return item.
- Select your reason for returning the item.
- Select Next.
- If you like, you can add a message for the seller and add up to 10 photos.
- Select Confirm return.
What if I can’t print a return label?
If the customer won’t print off the return label, then provide them with your address and tell them that this is the return address, and that you cannot process a refund until the items have been returned.
How long will the post office hold my mail before returning it to the sender?
How long can I place mail on hold? USPS Hold Mail® requests must be for a minimum of 3 days and a maximum of 30 days. If you need mail held longer than 30 days, please sign up for a USPS Forward Mail service.
What happens when a package is returned to sender Royal Mail?
Re: Royal Mail Parcel Being Returned
If your item cannot be delivered, it will be returned free of charge, tracked right back to your local delivery office (providing you include a return address on your item).