The role involved stacking selfs, assisting customers with inquiries about products, scanning and updating the prices on products, liaising with senior members of staff, keeping the shop cleaning and organised.
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In this post
What is the role of a customer advisor?
A Customer Service Advisor’s primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. Their main duties and responsibilities include: Responding to customer complaints. Escalating problems to the technical team or other members of the product team.
How do I pass a Boots interview?
If you are looking for Boots interview questions you have come to the right place.
Boots Interview Tips
- Turn off your smartphone.
- Arrive 10 minutes early.
- Don’t speak too fast as you will sound nervous.
- Don’t speak too slow as you will sound boring.
- Learn as much as possible about the company before your interview.
How long is a Boots interview?
around 15 minutes
Boots Telephone Interview
This interview should last around 15 minutes. It is an opportunity to discuss the programme and for you to explain what interested you about working for Boots. Boots questions are of competency and situational nature.
What is the meaning of Advisor customer service?
Customer service advisors are the first point of contact for customers seeking to engage or obtain advice from an organisation. They often communicate with customers via a phone call.
Is a customer service advisor a hard job?
Hardest part of being a Customer Advisor
You won’t get much exercise in this job, as you’re often expected to remain in one place for a large amount of time (either sitting or standing) so customers know where you are. Also, not all customers will be polite or friendly to you, and some will really test your patience.
What makes a good customer advisor?
Great Communication
Top Advisors know exactly how to respond to agitated customers; how to be clear and concise; how to build rapport with customers; and how to remain polite and professional, regardless of the situation.
How much does Boots pay an hour?
Average Boots hourly pay ranges from approximately £7.89 per hour for Sales Assistant to £9.18 per hour for Optical Assistant. Salary information comes from 70 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
What is the Boots uniform?
Uniform varies but the standard is blue polo shirt with the boots logo, black trousers (no jeans) and black, smart shoes with a heel no bigger than 5cm.
Why do u want to work at Boots?
Interview Answer
Then mention why you personally want to work for Boots, for example: you enjoy interacting with people, you’re a regular customer at Boots, you’re familiar with the store and layout, you have a general passion for health and beauty etc.
Why do we need to hire you?
Show that you have skills and experience to do the job and deliver great results. You never know what other candidates offer to the company. But you know you: emphasize your key skills, strengths, talents, work experience, and professional achievements that are fundamental to getting great things done on this position.
Is working for Boots good?
A nice place to work and a quality team decent breaks and better pay than alot of places, management are understanding and helpful and the workload isn’t to stressful.
How long do Boots take to get back after interview?
If you’ve got an interview, you’ll usually hear within a week. You’re given 3-4 days and 3-4 time slots per day to choose your interview slot from.
How much do customer service advisors make?
Customer Service Advisor Salaries in London Area
The average salary for Customer Service Advisor is £21,534 per year in the London Area. The average additional cash compensation for a Customer Service Advisor in the London Area is £1,135, with a range from £195 – £6,597.
How do you describe a customer service advisor on a CV?
Focused on providing a first-class customer experience and resolving any queries or issues that may arise. An excellent telephone manner and enthusiastic approach, combined with a genuine warmth and dedication to customer satisfaction. Example: Strong organisational, administrative and interpersonal skills.
Is service advisor a good job?
Yes, being a service advisor is a good job if you are excellent at communication and like the high salary possibilities. In general, depending on location, company, and your experience, you can get paid based on salary or commission or a combination of both. Also, there could also be bonuses based on performance.
What are the 7 qualities of good customer service?
7 Must-Have Qualities of a Stellar Customer Service Rep
- Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving.
- Clear Communication.
- Friendly Attitude.
- Empathy.
- Business Acumen.
- Product/Service Knowledge.
- Strong Time Management.
What qualifications do I need to be a service advisor?
The minimum requirement for a junior service advisor is an education to GCSE level. A-levels or even a degree in subjects such as Business, Management Studies, or Marketing would help strengthen your application. Relevant experience in a customer service role will be very beneficial for your CV.
What are 5 key qualities of a great customer service analyst?
This means that you need QA analysts to monitor the quality of your customer service support center.
Let’s review the skills to look for when hiring a QA analyst for your support team.
- A Quick Learner.
- Attention to Detail.
- Analytical.
- Good Coaching and Communication Skills.
- Empathize.
How do I pass a customer service assessment test?
In order to pass the customer service assessment test, you need to primarily work on your self-assessment traits, cognitive abilities, and job-related skills. Taking a call center assessment practice test can help you to a great extent to improve your abilities and skills required for a call center position.
What should I say in a customer service interview?
The best way to answer is to share a story about how you handle customer issues when they arise in the workplace. In your answer, be prepared to give specific examples of good customer service either from your work experience or from your personal experiences as a consumer.