Shein order lost If your order was not delivered to you within a reasonable time, you have to: Make sure your customer protection time did not expire. Take photos from a parcel tracking system proving your order was not delivered. Contact Shein support service in any convenient way and follow their instructions.
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How do I know if my Shein package is lost?
Log in to “My Account” and check order status. If your order is “Shipped”, Click “Track” check the current status of your package. After this you will be then taken to an overview of your recent shipping history of the Package. There you can find your package tracking number and/or link to courier tracking page.
Why is my Shein package taking so long?
Why is my order taking longer to process than normal? It typically takes 1-3 days to process your order. If your package exceeds the standard processing period, it’s normally due to the fact that a particular item(s) requires a longer processing time.
What do I do if my package says delivered but I never got it?
If your tracking information shows that your package was delivered but you can’t find it:
- Carrier may have placed it in a safer location, please check:
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
Is Shein estimated delivery accurate?
The estimated delivery time that is provided by Shein is usually accurate but may vary a little bit. Shein delivery is quick and reliable and sometimes it even ships before the estimated time.
Where is my SHEIN package?
In “My Orders”, you will be able to get an overview of your order history and their status. Click “View Details” for more. If your order is “Shipped”, select “Track” to check the current status of your package. You will then be taken to an overview of your recent shipping history of your package.
Why is my package stuck in transit SHEIN?
What does “package stuck in transit” mean? While the status “in transit” means your parcel is moving, sometimes your package may no longer be progressing towards its destination, and it is either kept in one of the courier company’s depots for further checks or stuck in customs. But don’t worry!
How long do SHEIN packages stay in transit?
Shein takes 6-7 working days for standard shipping and 2-3 working days for express shipping.
Why does my Shein order say delivered but not received?
The parcel is stuck not far away from the destination point. It sometimes means that there are software problems and the parcel’s status is not updated online while the package was sent or delivered to the destination point.
What happens if someone steals your parcel?
The police may investigate a missing parcel. You’ll need to report the stolen parcel to the police and if you’ve been burgled, call 101. Without evidence from witnesses, or footage from a security camera or smart doorbell, it might be hard for anything further to happen.
Does Shein use child labor?
Our strict Code of Conduct prohibits suppliers from using child or forced labor and we do not tolerate non-compliance.
What is in transit mean?
‘In transit’ means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck. It may be at a FedEx facility.
Does Shein deliver to your door?
This will vary depending on the timing of when the order is placed as well as the company handling your package. One should also bear in mind that there could be delays with clearing customs which impact delivery timelines. Delivery will be done to your doorstep, to the address specified when you placed your order.
What time UPS delivers?
Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.
What is Shein local courier facility?
When order is placed by customers, and processed by Shein, the packages are shipped worldwide, where they handover to their local couriers or local postal network. From there it will be transported worldwide into various countries and distributed to local courier facility for delivery to their customers.
Why has my package been in transit for so long?
Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. This means it can be located easily enough once you call attention to its absence.
How long does a package stay in transit?
The transit period for a package shipped within the United States can range from 2 to 10 business days, depending on your location. Deliveries to rural areas will take longer, and unforeseen delays can also impact delivery times.
Does in transit mean it will be delivered today?
The shipping status “In Transit” indicates that the courier company has picked up the package and your shipment is now on its way to arriving at the shipping address. This does not mean the shipment is en route to its final destination in a plane or delivery truck.
Why is my SHEIN order in 2 packages?
However, sometimes products from different orders may not all be in the same warehouse or fit in one package. When this happens, we will pack your order based on what makes the most sense.
Does Shein refund your money?
1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your SHEIN Wallet or the original payment account, as per your request. Unfortunately, due to current situations, your refund will require an additional 3-5 days to process.
Who is responsible if package is stolen?
Who is responsible if a thief steals your packages: the retailer, the carrier or you? ANSWER: Typically, you’re out of luck, unless the retailer decides to be generous. Delivery companies say they’re not responsible for reimbursement if the package was successfully delivered to the correct house.