The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.
In this post
Where do missed Hermes parcels go?
Your parcel will be returned to sender if it cannot be deliver after the 3rd attempt. Yodel are unable to leave a WINE parcels in a safe place or with a neighbour as it will require your signature. If you have missed your Hermes delivery you will receive a calling card, they will also contact you via email or SMS.
How do I get in touch with Hermes for lost parcel?
Method 3 of 3: Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information.
What happens if my parcel is stolen?
What should I do if my parcel is stolen? If you have something valuable stolen, you can report it to the police by calling 101. But you’ll probably find that you’re just as well taking it up with the retailer. Some companies will send you a no-questions-asked replacement, as they want to keep you as a customer.
Are Hermes parcels insured?
Hermes protects the goods you’re carrying, so you’re not required to hold a goods-in-transit policy. This means if the packages you’re delivering for Hermes are lost, stolen or damaged you won’t be liable—assuming you haven’t intentionally caused the incident yourself.
Can I speak to a human at Hermes?
The truth is that it’s extremely difficult to speak to a human at Hermes parcels. The support system is automated and it’s almost impossible to get through the bots and to a human.
Do Hermes couriers steal parcels?
Hermes driver is accused of stealing parcel 13 MINUTES after delivering it after furious customer checks CCTV at her block of flats. A furious customer has accused a Hermes delivery driver of returning to steal a package minutes after delivering it.
What happens if Hermes delivered to wrong address?
The company you ordered from can claim it as lost with Hermes and give you a refund or replacement order. Speak to Asda and they should contact Hermes for you. I always found Hermes said they’d delivered the day before they actually did so hopefully it’ll turn up today.
How do you complain to Hermes?
HERMES COMPLAINTS
Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected]. They will typically address the complaint within the same working day.
How late can Hermes deliver?
MyHermes drivers deliver parcels between 8am and 8pm. They do not deliver at night or on Sundays or bank holidays. If your parcel is likely to be delayed, you should check the ‘Track Your Parcel’ feature on the MyHermes website.
Who is responsible if a parcel goes missing?
retailer
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
Who is responsible for missing package?
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.
What do I do if my package says delivered but I never got it?
If your tracking information shows that your package was delivered but you can’t find it:
- Carrier may have placed it in a safer location, please check:
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
Do Hermes refund for lost parcels?
We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.
Do Hermes ever pay compensation?
Indemnity: when you may have to compensate us
So, for example, if you send something which is on the Prohibited Items list and it hurts someone, or damages other people’s parcels while on one of our vans, you will be required to compensate us and anyone affected for the damage caused.
How do I get a refund from Hermes?
You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.
How can I email Hermes UK?
myHermes
- Visit Customer Services.
- Call Customer Services on 033 0333 6556.
- Visit Live Chat.
- Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected].
- Tweet myHermes Customer Services.
Do Hermes text you before delivery?
Scammers pretending to be from delivery service Hermes are sending text messages to its customers reporting a problem in delivering a parcel. Customers are told to follow a link and pay a small fee, which ranges from around £1.50-£2, to have the parcel redelivered – in the latest phishing scam.
Can I collect from Hermes Depot?
If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make three attempts to deliver your parcel.
Is Hermes the worst delivery company?
Citizens advice found Hermes and Yodel performed the worst, scoring 1.5 and 1.75 stars respectively. DPD scored lowest when customers were asked if they’d had a problem with their last delivery, with 41% saying they had problems.
Which is worse Hermes or yodel?
As for resolving issues, almost half (48%) said they weren’t able to get the help they wanted. This rose to 56% for Yodel and dropped to 43% for Amazon, but even that is simply not good enough.
Even the best are mediocre.
| Delivery firm | Hermes |
|---|---|
| Accessibility | 2 |
| Customer service | 2.25 |
| Trust | 2 |
| Score | 1.5 |