We want to do our best to make things right for you. Please contact our friendly customer service team, who are available between 8am and 6pm from Monday to Saturday.
In this post
How can I get in touch with Evri?
If you prefer to speak to someone directly about your issue you can ring Evri on 0330 808 5456. You will need to follow the automated menu system (and you might need information from the parcel such as tracking).
How do I speak to a person at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
How do you complain to Hermes?
HERMES COMPLAINTS
Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected]. They will typically address the complaint within the same working day.
Is Evri the same as Hermes?
Parcel delivery company Hermes, which counts Asos, Marks & Spencer and John Lewis as clients, is changing its name to Evri as part of a complete rebrand to enhance its customer services.
Why can’t I speak to a human at Hermes?
The reason it’s so difficult to talk to anyone is because the company doesn’t want you to. It doesn’t give out its customer service helpdesk phone number, which we think is a bad way to conduct business, but the number you need is 0330 808 5456. This was working at the time of writing.
Who can I complain to about Evri?
Having problems with Evri? Use Resolver to make a complaint. It’s quick, easy and (best of all) it’s free.
Where is my Evri parcel?
You can track any parcel you’re expecting using your 16-digit tracking number (or barcode number as it’s sometimes referred to). You’ll have been given the 16-digit tracking number when you booked your order or, if you’re receiving a parcel, the sender should be able to give this to you.
What time does Evri stop delivering?
8 am to 8 pm
Until what time does Evri deliver? Evri delivery times go from 8 am to 8 pm.
What do I do if my Hermes parcel is not delivered?
What can I do if I haven’t received my parcel? If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.
Who is the CEO of Evri?
Martijn De Lange –
Martijn De Lange – CEO – Evri | LinkedIn.
How do I start a live chat with Hermes?
The web chat button can be found at the bottom of the screen during opening hours. Outside of these times, there is a chatbot that is available to support basic queries.
Who regulates Evri?
International Labour Organization (ILO)
International Labour Organization (ILO) standards; applicable laws, regulations and protocols with respect to engaging labour above the legal minimum age and the protection of children and young workers (including ILO Conventions 138 and 182 and the UN Convention on the rights of the child).
Whats going on with Evri?
Hermes has announced that it has changed its name from Hermes to Evri, complete with a new logo and “brand identity”, according to the company. The new brand name and logo will be rolled out across all of its locations, vehicles and ParcelShops.
Has Hermes been taken over Evri?
Hermes, the courier firm marred by allegations that its drivers mishandle parcels, has changed its name to Evri, it has been revealed. According to the delivery brand, the decision comes after “two years of dramatic growth” which put the business through a “major transformation programme”.
Why is Evri not Hermes?
Delivery firm Hermes changes name to Evri after parcel mishandling allegations. P arcel delivery company Hermes is changing its name to Evri, in the wake of allegations of poor customer service and parcel mishandling. The new brand is due to launch with a national TV campaign next week.
Do Evri deliver on Saturdays?
Currently, Evri delivery hours do include Saturdays, but not on Sundays or Bank Holidays. We have a number of services that can collect and deliver parcels on weekends and bank holidays, all of which are available at the lowest available rates. Check out our weekend delivery options.
How do I email Hermes UK?
myHermes
- Visit Customer Services.
- Call Customer Services on 033 0333 6556.
- Visit Live Chat.
- Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected].
- Tweet myHermes Customer Services.
How do I cancel an Evri order?
You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.
How do I claim compensation from Hermes?
The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.
How reliable is Hermes delivery?
The webchat is a bot. You can never get in touch with a person. In the end, I was told by Amazon that Evri had lost my parcel. It is absolutely pathetic.”
Myhermes Reviews.
| Shipping & Delivery | |
|---|---|
| On-time Delivery | Greater than 12% |
| Accurate And Undamaged Orders | Greater than 68% |
| Customer Service |