Overview. Hermes UK has a consumer rating of 1.12 stars from 120 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Hermes UK most frequently mention customer service, worst delivery and real person problems. Hermes UK ranks 225th among Shipping sites.
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Is Hermes a reliable courier?
Find out what online shoppers really think of the couriers that deliver their packages.
Best and worst courier firms.
| Delivery company | Overall satisfaction score |
|---|---|
| Parcelforce | 85% |
| DHL | 84% |
| FedEx | 82% |
| Hermes/MyHermes | 82% |
Is Hermes a bad delivery service?
Hermes has been ranked the worst large delivery company in the UK in the first-ever league table of its kind showing the British public has a generally negative view of all of the biggest firms. No company in the survey scored above three out of five stars with the highest, Amazon Logistics, earning 2.75 stars overall.
How long does Hermes delivery take UK?
two to five days
Hermes deliver parcels in the UK within two to five days with delivery times depending on which service you choose.
Is Hermes UK based?
Evri Europe GmbH (formerly Hermes) is a multinational delivery company headquartered in Leeds, United Kingdom, owned by the private equity firm, Advent.
Do Hermes drivers steal parcels?
Hermes driver is accused of stealing parcel 13 MINUTES after delivering it after furious customer checks CCTV at her block of flats. A furious customer has accused a Hermes delivery driver of returning to steal a package minutes after delivering it.
How long do Hermes take to deliver?
We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be; next day, 48 hours or 3 to 5 days.
Why do Hermes keep delaying my parcel?
Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.
Is Hermes under investigation?
Hermes has begun a “full investigation”. Retailers that use the company for their deliveries said they were “alarmed” at the findings and have asked it for urgent explanations. The investigation’s findings include: Parcels are regularly thrown across a depot and left in the rain by Hermes workers.
What happens if Hermes damage your parcel?
We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.
Where is Hermes based UK?
Leeds
Hermes UK is located in Morley, Leeds, United Kingdom .
Who do Hermes deliver for UK?
We’re now the biggest dedicated parcel delivery company in the UK offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 80% of the UK’s top retail brands including Next, ASOS and John Lewis.
Do Hermes text you before delivery?
Scammers pretending to be from delivery service Hermes are sending text messages to its customers reporting a problem in delivering a parcel. Customers are told to follow a link and pay a small fee, which ranges from around £1.50-£2, to have the parcel redelivered – in the latest phishing scam.
Is Hermes owned by Royal Mail?
Royal mail was separated into three divisions in 1986, and in 1990 Royal Mail Parcels … Who is Hermes? Hermes – or MyHermes – is a UK based parcel courier owned by Hermes UK which sends over 100 million parcels each year.
How can I talk to a person at Hermes UK?
Reach customer service by calling 0330 808 5456.
Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
Are Hermes and DPD the same company?
The carriers’ have worked together since 2006 to deliver DPD’s Homecall service, with Hermes providing a 2-5 day home delivery service for DPD.
How many parcels do Hermes lose?
Delivery company Hermes has dismissed one of its drivers after about 200 parcels went missing. Complaints from customers in Essex prompted the company to apologise and take action against the driver. Hermes said its loss prevention team was investigating and “the courier involved has been removed”.
Which is worse Hermes or yodel?
As for resolving issues, almost half (48%) said they weren’t able to get the help they wanted. This rose to 56% for Yodel and dropped to 43% for Amazon, but even that is simply not good enough.
Even the best are mediocre.
| Delivery firm | Hermes |
|---|---|
| Accessibility | 2 |
| Customer service | 2.25 |
| Trust | 2 |
| Score | 1.5 |
Are all Hermes deliveries tracked?
We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend. You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery.
What happens if I miss my Hermes delivery?
Hermes will make 2 attempts to re-deliver your parcel, remember you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place via your My Hermes tracking link. XDP will leave a calling card and notify you via email or SMS for most missed delivery attempts.
Where is my Hermes parcel?
The same day you create a shipment, tracking information is available online on the Hermes Tracking Portal. Track and Trace as easy as never before: Type in your Shipment number/ id to track your parcel. The exact status of your shipment will appear. You can find the Shipment number/ id on your bill.