You can book parcel collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your package the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day. All we need next is a few details about your parcel.
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What time do Hermes collect from home?
You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays.
Do I have to be home for a Hermes collection?
Your collection address must be accessible to the courier and there’ll need to be someone there to hand over the parcel. EVRi will attempt the collection between 8am to 8pm, and you’ll be sent an estimated 1 hour window on the day of collection.
Do Hermes collect returns from home?
Your friendly local courier will collect your return from an address of your choice. Book a collection up to 7 days in advance. Collections between 8am – 8pm.
How do I send a parcel to my Hermes collection?
Book and pay online or via our app. You can then head to your nearest ParcelShop with a Print In ParcelShop device to print your label and send your parcel. Head to your nearest ParcelShop with a Print In ParcelShop device to book, pay and print in one place.
What if I miss my Hermes collection?
If you have missed the driver collecting your parcel, you will need to rebook your collection. To rebook, visit our collection page. Note: If your courier made an attempt to collect that you missed, you may have to pay a small fee for re-booking your collection.
Do Evri collect parcels from home?
Collection and delivery from 08:00 to 20:00 at your home or office, etc. Services offered from Monday to Friday, excluding national and local holidays. Maximum weight: 15 kg, with a maximum volume that cannot exceed 245 cm. Option to print label in any Evri Parcelshop.
Where does my package go if I not home?
If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.
What happens to my package if I’m not home?
Delivery attempts
If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient’s door. If no signature is required, the shipment will be left at the recipient’s door.
What happens if you are not home for a delivery?
If no instructions are given, the courier will leave the goods in a secure location on your property (if one can be found), and they will leave you a card to inform you where the parcel has been left.
How do I send a parcel with Hermes without a printer?
All you need to do is find a local ParcelShop with one of our great Print In ParcelShop devices, allowing you to pay for your parcel in seconds. Alternatively, if you’d prefer to book your ParcelShop drop off using the Evri website, just scan the QR code (or enter the 6 digits) we sent you via email.
Why is Hermes now Evri?
Courier giant Hermes has changed its name and invested millions of pounds in pensions for its employees, the company has announced. The rebranding of Hermes to Evri comes in the wake of allegations against the company of bad customer service, parcel mishandling and failing to pay its couriers appropriately.
Can I drop a Hermes parcel anywhere?
You can use My Parcel Delivery to book a variety of Hermes delivery services. We’ll find your closest Hermes drop-off points and you can drop it off wherever and whenever it’s most convenient for you.
How does Hermes Packageless work?
Hermes offers packageless returns in select Parcelshops across the UK. Customers can take their return item to a ParcelShop where staff will package it in an FSC-approved eco-friendly bag and consolidate into containers, reducing the amount of driver collections and CO2 emissions, as well as reducing packaging.
How do I speak to a human at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
Do Hermes call before collections?
The driver will be there to collect your parcel anytime between 8:00 a.m. and 8:00 p.m. on your specified collection date. Not all drivers are provided with a company phone and therefore may be unable to call you.
Can someone else collect my Hermes parcel?
Yes, someone else can collect your parcel on your behalf providing they have the order confirmation email and proof of identity (for the person the order is addressed to).
Do Hermes pick up furniture?
2-man handling by Hermes
As market leader in delivery with 2-man teams, we offer a perfect and comprehensive service for shippers and goods recipients of furniture and large appliances.
Is Hermes now Evri?
The parcel delivery company has changed its name to Evri and an innovative logo design uses ever-changing type permutations. The courier company previously known as Hermes has gone through a complete make-over at the hands of design studio Superunion and type foundry Monotype.
How do I arrange a courier pickup UK?
How to arrange our courier service?
- Head to our quote and book page and enter your parcel details.
- Select your preferred service and pickup/drop off option.
- Choose additional compensation cover if required.
- Pay by credit card, debit card, or Paypal.
- The parcel label will be emailed for you to print and affix to the parcel.
Why do you have to pay to receive a package?
When purchasing postage, you are required to enter accurate packaging, dimensions, weight, and address data because it’s what the cost of shipping is based on. While your package is en route, USPS will verify that you’ve purchased the correct amount of postage for your package.