If you do not have your original receipt, we will allow customers to make a like for like exchange for the same item, or for the current value of the item, whichever is lower at the time of return. For example, you can change the size or the colour of an item.
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Can you exchange an item if you don’t have the receipt?
What if I don’t have the receipt? If you can’t get hold of the receipt and you’re taking an item back simply because you don’t like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
How do I exchange an item on UNIQLO?
1. We are happy to exchange or refund for the product(s) purchased from UNIQLO INDIA store within 30 days from the date of original purchase, provided they are unused/unwashed, and in the original selling condition, accompanied with original bill, tags, credit/debit card used and its payment slip.
How can I get a proof of purchase without receipt?
Look at the credit card statement each month when you receive it. It will have your proof of purchases in the list of transactions, with a reference number, date of purchase, store and total amount charged to your account, according to the Federal Reserve website (see the Resource section).
Do you need a receipt for a refund?
No store has to change or refund an item simply because the owner does not like the colour. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.
Can you exchange size in UNIQLO?
UNIQLO Help
Items purchased online can only be exchanged in our physical stores, provided that the items meet our Returns Policy. There is no online processing for exchange. You may visit any of our branches nationwide to exchange your item (subject to item availability). Please bring all the documents with you.
Can I exchange my UNIQLO in any store?
Return & refund to physical stores will NOT be accepted. (ii) For Online Purchase via ‘Pay In Store’: Product(s) can be returned ONLY to the original physical store you made the payment.
U.S STORE RETURN POLICY
◉ Merchandise will only be accepted in its original condition (new, unused, and unwashed) with tags attached. ◉ Packaged items may be returned after the package has been opened; tags must still be attached to the item.
What can I do if I lost my receipt?
Most companies keep copies of receipts, but it is best to contact the store to see if a reprint is possible. If you have a lost receipt, your best plan of action probably is to contact the place that gave you the original copy and see whether the store can reprint the receipt for you.
Can stores look up receipts?
Some companies offer the option to have receipts sent via email. The best way to obtain a receipt if you lost the original copy is to return to the place of purchase. Some stores can look up a previous purchase and print a new receipt for you if you used a credit card, debit card or personal check.
Can a bank statement be used as a receipt?
Absolutely bank and credit card statements are acceptable as proof of payment for expenses; just as are actual receipts or invoices from the suppliers and service providers.
Can a store refuse a refund?
If there’s a problem with your item, you’re entitled to a refund whether you bought it online or in store. You don’t even need the receipt – you just need to be able to prove the purchase, so you could use a bank statement. This falls under the Consumer Rights Act 2015 and overrides the retailer’s own returns policy.
Is a bank statement proof of purchase?
You need a proof of purchase but this does not have to be a receipt. It could be a bank statement, credit card or loyalty card statement, for example. It just needs to show that you bought the item at that particular retailer.
Does a refund have to be on the same card?
No, funds must be refunded to the card that was originally used for the credit card transaction. This is to help prevent fraud by ensuring funds return to the same bank account that was originally debited and not an account that does not belong to the original cardholder.
Does UNIQLO do exchanges online?
◉ If you are unable to visit a UNIQLO store location to process an exchange, please return your items via mail to our warehouse for a refund and place a new order online for the desired size or color. Please click here for instructions on how to return an online order.
What is the difference between return and exchange?
If a customer wants a return, they are communicating that the product did not meet their expectations for one reason or another and want a refund. An exchange on the other hand, means that they were satisfied with the quality of the product and the buying experience, but chose the wrong item.
Can I return clothes if I took the tag off?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
Can I exchange bra at UNIQLO?
Innerwear and packaged items cannot be exchanged or returned due to our strict hygiene policy.
How long does UNIQLO refund?
It typically takes 3-5 business days for the funds to be reflected in your account once the refund has been processed by the store.
Can stores look up receipts with credit card?
Home Depot can look up your receipt via your credit card.
With your credit card: Give the store associate the credit card you used to make your purchase. If your purchase was made in the past 30 days, they should be able to find it and issue your refund.
How long do stores keep receipts?
3 years
Retailers must keep their receipts for 3 years and that distributors should carry the paid invoice for the same period. The same practice is recommended for third parties.