Hermes will collect the item(s) you’d like to return between 8:00am and 8.00pm on the next business day (Monday – Friday), as long as collection is requested before 11:00pm. Important information: It’s not possible to request a specific time for your collection and Hermes will not call or text on the day of collection.
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What time do Hermes collect returns?
You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays.
Do Hermes pick up returns?
Courier collection
Your friendly local courier will collect your return from an address of your choice. Book a collection up to 7 days in advance. Collections between 8am – 8pm.
What time do EVRI collect parcels?
8am to 8pm
Evri collection times works from Monday to Friday from 8am to 8pm and between 8am to 6pm on Saturdays, please remember that this service is not available on Sundays or on bank holidays.
Does Hermes collect from home?
You can choose to have a Hermes courier collect your parcel from your door or you can use one of the many Hermes drop off points, or ParcelShops as they’re officially called, if the sender can’t wait home to have their parcels collected.
How does Hermes pickup work?
All you need to do is click the button at the top of the page and then fill in the form. You can book parcel collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your package the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.
How do I send my Hermes parcel back?
Return your parcel using a Print In ParcelShop device
If your return is free, you can take your item to any ParcelShop with a Print In ParcelShop device without booking online first. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.
How do I speak to a human at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
Why is Hermes now Evri?
Courier giant Hermes has changed its name and invested millions of pounds in pensions for its employees, the company has announced. The rebranding of Hermes to Evri comes in the wake of allegations against the company of bad customer service, parcel mishandling and failing to pay its couriers appropriately.
What does Evri stand for?
EVRI
| Acronym | Definition |
|---|---|
| EVRI | Environmental Valuation Reference Inventory (Canada) |
| EVRI | Election Violence Response Initiative (Kenya) |
Is Hermes now Evri?
The parcel delivery company has changed its name to Evri and an innovative logo design uses ever-changing type permutations. The courier company previously known as Hermes has gone through a complete make-over at the hands of design studio Superunion and type foundry Monotype.
What happens if Hermes don’t collect parcel?
If your collection has failed more than once, we recommend you contact us. We can then work with the courier to investigate the issue and make sure your collection takes place successfully. Alternatively you can change the courier or you may be able to also drop off your parcel at a local shop.
How does Hermes ParcelShop work?
If you’ve just sold something, or need to send anything quickly, just book your parcel using our app or online and choose ‘ParcelShop Drop Off’ – you can then take your parcel to your local ParcelShop when it suits you.
How do I send a parcel with Hermes without a printer?
All you need to do is find a local ParcelShop with one of our great Print In ParcelShop devices, allowing you to pay for your parcel in seconds. Alternatively, if you’d prefer to book your ParcelShop drop off using the Evri website, just scan the QR code (or enter the 6 digits) we sent you via email.
Can you drop off Hermes at post office?
Can you drop off Hermes at the Post Office? No, unfortunately you can’t drop off Hermes parcels at the Post Office.
Is a shoe box a medium parcel?
Shoe box dimensions must fit small parcel guidelines
As a rough rule of thumb, boxes for men’s shoes are usually a bit larger than boxes for women’s shoes.
Can you post Hermes on Sunday?
Hermes, the UK delivery company, is launching a Sunday delivery service to provide added convenience and choice for customers. It is the first consumer delivery company to offer its retail customers a 7- day service.
Do Hermes collect Sundays?
However, Hermes does not offer a Sunday delivery service, so you won’t receive your Hermes parcel on a Sunday. Whilst it can be disappointing to be left waiting for your order, Sundays are a contractual rest day for your Hermes courier, so they are not contracted to work on this day.
Who is responsible if a parcel goes missing?
If you agreed to them, it’s not the seller’s responsibility if your order has gone missing. If your item wasn’t delivered to the location you agreed, it’s the seller’s legal responsibility to sort out the issue. You can ask them to redeliver your item.
Can I speak to someone at Evri?
If you prefer to speak to someone directly about your issue you can ring Evri on 0330 808 5456.
How do I start a live chat with Hermes?
The web chat button can be found at the bottom of the screen during opening hours. Outside of these times, there is a chatbot that is available to support basic queries.